Returns procedure exists for items that fall into one of the following categories only: Incorrect Product:
The customer has access to the website and makes direct selection of the product to include the part number, the set pressure and the quantity, therefore the returns procedure can be used in the following ways:
- If the part number or set pressure of the product sent to the customer is different to the specification selected to the customer this is deemed a valid rejection and the product will be replaced free of charge.
- Incorrect quantity will be dealt as follows: Short quantity will be rectified and the product sent, if the quantity sent exceeds the quantity required, these items should be returned to Blupax and the carriage charge refunded. Faulty Product:
Faulty product will be replaced on receipt of the faulty product originally supplied because there will be NO credit raised in this instance. The replacement product will be supplied free of charge. Customer Cancellation:
Where a product has been purchased, but is no longer required due to customer cancellation, the product can be returned to Blupax. This is a good will gesture, but Blupax will only credit up to 70% of the original costs. Procedure and Terms:
In all of the situations described above, returns can only be accepted if the on-line returns form is completed and returned to Blupax. All parts of the form must be completed and the reason for return must be clearly marked on the said form.
All customers returning products to Blupax must fully accept the terms of our returns procedure. Variation or alternative arrangements are not possible with our Blupax online purchasing department.